Privacy Policy

At ZigZag, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and your rights under data protection laws, including the Philippine Data Privacy Act (DPA), the European Union General Data Protection Regulation (GDPR), and the Australian Privacy Principles (APPs).

Information we collect

We may collect information such as:

• Contact Details: name, email, phone number, company, job title
• Business Information: details you provide when requesting or receiving our services
• Website Information: IP address, browser type, device details, pages visited
• Cookies & Tracking: data collected via cookies and similar tools

We collect information directly from you and automatically through your interactions with our website.

How we use your information

We use your information to:

• Respond to your inquiries and provide services
• Manage relationships with clients and partners
• Send service updates or newsletters
• Improve our website and services
• Comply with legal or regulatory obligations

We only use your data with your consent, for legitimate business purposes, or as required by law.

Our ethical committment to data privacy

At ZigZag, we view data privacy as part of our broader responsibility to operate ethically and transparently.

We collect and process personal information only when it is relevant, necessary, and aligned with our mission to build trust with our clients, partners, and community.

We regularly review our privacy practices and provide internal training to uphold the highest standards of integrity.

Sharing your information

We do not sell your data. We share your information with:

• Third-party partners globally (e.g., IT providers, hosting services, CRM, analytics)
• Government or regulatory authorities, when legally required
• Affiliates or business partners, in the event of a merger or restructuring

All third parties are required to protect your data and comply with applicable privacy laws.

Your rights

You have the following rights regarding your personal information:

• Access & Correction: request access to your data and correct inaccuracies
• Deletion: ask us to delete your data, when permissible
• Limit Processing: request restrictions on how we use your data
• Data Portability: obtain a copy of your data in a standard format
• Object to Use: object to certain processing activities
• Withdraw Consent: withdraw consent for processing based on prior agreement
• Avoid Automated Decisions: request not to be subject to decisions made solely by automated processes
• File a Complaint: raise concerns with a data protection authority

To exercise your rights, please contact our Data Privacy Officer: dpo@zigzagteams.com

Cookies

We use cookies to improve website functionality, analyze traffic, and provide relevant updates. You can disable cookies in your browser, but some features may not work as intended.

Data Security

We apply reasonable organizational, physical, and technical measures to protect your information. However, no system is entirely secure, and we cannot guarantee absolute protection.

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purpose for which it was collected
• Meet legal or regulatory obligations
• Support legitimate business operations

In most cases, personal data is retained for up to one (1) year, unless laws or business requirements mandate a longer retention period. After that, data will be securely deleted or anonymized.

Third-party links

Our website may contain links to external websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing personal information.

Updates to this privacy statement

We may update this Privacy Statement periodically. Any revisions will be posted on this page with a new effective date. Please check this page occasionally for the latest version.