frequently asked questions
Get clear answers to the most common questions about building and managing offshore teams with ZigZag. From pricing to roles to setup requirements, we help you understand exactly how offshoring works so you can start with confidence.
Get clear answers to the most common questions about building and managing offshore teams with ZigZag. From pricing to roles to setup requirements, we help you understand exactly how offshoring works so you can start with confidence.
What services does ZigZag Teams offer?
ZigZag provides a full suite of offshoring and global staffing solutions, including the Teams Model, Managed Services, Employer of Record (EOR), Workspace Solutions, Consulting Services, and Cybersecurity as a Service.
We handle recruitment, HR, payroll, compliance, IT support, and daily operational guidance so you can focus on scaling your business. Whether you need one specialist or an entire offshore department, we offer flexible and fully supported options to meet your goals.
Where are ZigZag offices located?
Our main delivery center is located in the Philippines inside a PEZA registered and ISO 27001 certified facility with 2500 sqm of premium workspace in Ortigas Center. We also maintain operational capacity and support capability in India, allowing us to service teams across multiple regions when needed.
We support global clients from Australia, New Zealand, the United States, the United Kingdom, Singapore, China, and Japan.
All ZigZag workspaces include modern amenities, high speed connectivity, private meeting rooms, collaboration areas, and full IT support to keep your offshore team productive, engaged, and secure.
What roles can I offshore with ZigZag?
You can offshore a wide range of roles across operations, creative, technology, customer support, and professional services, including:
Customer Service and Customer Support
Technical Support and IT Helpdesk
Software Developers and Web Developers
Accounting and Bookkeeping
Digital Marketing and Social Media
Virtual Assistants and Administrative Support
Sales Support, Telemarketing, and Lead Generation
Data Analysts and CRM Administrators
Graphic Designers, Video Editors, Animators
E-commerce Administrators and Transcriptionists
And many more. If you’re unsure which roles will work best offshore, our team can recommend options based on your industry and goals.
Is there a minimum number of staff needed to get started?
No. You can start with just one team member.
ZigZag offers complete flexibility so you can begin small and scale at your own pace. Whether you’re building a dedicated team or testing a single role, we adapt to your growth
How does pricing work at ZigZag?
We use clear, transparent pricing with no hidden fees or lock-in contracts.
Your monthly cost includes:
Employee salary
Mandatory PH government contributions
ZigZag service fee
Optional workspace or equipment fees
Every proposal includes a complete cost breakdown so you know exactly what you’re investing in.
How long does it take to hire offshore staff?
Depending on the role, hiring usually takes 3 to 6 weeks from job briefing to onboarding.
Approximate timelines:
Customer service and administrative roles: often ready in 3–4 weeks
Technical and IT roles: typically 5–6 weeks
Specialized roles: also around 5–6 weeks
We also maintain a pool of pre-vetted candidates who may be available to start sooner.
Who manages my offshore staff day to day?
In our Teams Model, you manage your offshore team directly, just like you would with your local staff. This gives you full visibility, direct communication, and complete control over performance and daily output.
ZigZag takes care of everything in the background, including HR, payroll, IT support, compliance, employee engagement, and workspace management. You focus on guiding your team, while we ensure they have the support, tools, and environment they need to do their best work.
For businesses that prefer a fully supported setup, we also offer Managed Services, where ZigZag oversees the day to day operations while you receive the results. This gives you flexibility to choose the model that fits your leadership style and business goals.
Can my offshore staff work from home?
Yes. We support office-based, remote (WFH), and hybrid arrangements depending on your needs.
For remote setups, ZigZag ensures secure access, proper equipment, and compliance with data-security protocols.
Cybersecurity remains a critical priority, and we offer additional layers of protection through our Cybersecurity as a Service solution, including endpoint security, monitoring, and threat prevention.
What equipment is provided to offshore staff?
We provide standard IT equipment including laptops or desktops, monitors, headsets, and secure internet access.
If your team needs specialized hardware, software, or tools, we can source and configure them based on your requirements.
Our IT team ensures that all devices meet security standards aligned with ISO 27001 and your internal policies.
How do I get started with ZigZag?
Getting started is simple.
You can book a free strategy call, send us a message, or request a quote tailored to your hiring needs.
We’ll create a custom proposal with job role recommendations, pricing, and timeline expectations. Once approved, we handle recruitment, onboarding, orientation, and setup so your offshore journey begins smoothly.
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