Your Partner in Building and
Managing Global Teams

Stay updated with industry trends, offshoring strategies, and stories that shape the future of global teams. Explore insights from our experts and see how businesses are transforming through offshore talent.
Growing your global team should be simple, strategic, and fully supported. At ZigZag, we help businesses of every size access world-class Filipino talent through reliable, compliant, and people-first offshoring solutions. Whether you’re hiring your first offshore specialist or scaling an entire department, we deliver the structure, expertise, and operational excellence you need to succeed.

Build, manage, and grow your global team — all with one trusted partner.

ZigZag Global Services

A Complete Suite of Offshoring Services

No matter how you choose to scale, ZigZag has the right model for you. Build a dedicated team, engage a managed service, hire through our Employer of Record setup, or let us provide secure workspace and consulting support tailored to your operations.

Teams Model
Managed Services
Employer of Record (EOR)
Workspace Solutions
Consulting Services
Cybersecurity Services

Teams Model

Build your own offshore team with the support of our recruitment, HR, compliance, and engagement experts. You choose the talent and lead the daily work—we handle the rest.

ZigZag’s Teams Model provides a complete offshore staffing solution, ideal for businesses wanting long-term team members who are fully integrated into their culture and operations. 

We support your people with ongoing HR, payroll, performance management, and workspace options, creating a seamless and stable offshore experience.
Inclusions
End-to-end recruitment and onboarding
HR, payroll, and compliance management
Employee engagement, culture, and retention support
Regular client meetings with our Client Services team
Ongoing performance reviews and coaching
Optional access to ZigZag’s office and IT infrastructure
Scalable setup for remote, hybrid, or onsite teams
Contact Us
Accountant
For strategic financial oversight, ZigZag connects you with carefully vetted CPAs who specialise in preparing comprehensive financial statements, tax planning and compliance, auditing, and financial analysis...
Appointment Setters
ZigZag ensures you’re connected with a specialist who doesn’t just book calls—they represent your brand with professionalism and precision, engage qualified leads, and set the stage for successful sales conversations...
Bookkeeper
No need to worry about compliance when you outsource. ZigZag connects you with trustworthy bookkeepers who manage payroll, reconciliations, BAS preparation, and reporting with accuracy...
Client Success Manager
Drive retention and growth through proactive client support, onboarding, and relationship management...
Collections/Settlements Support
Improve cash flow with offshore specialists who manage follow-ups, payment reminders, and dispute resolution efficiently and professionally...
Content Writer
From blogs and landing pages to product descriptions and thought leadership, a skilled Content Writer helps boost your search visibility, strengthen your brand voice, and connect with the right audience through SEO-optimised, high-impact content...
CRM, Email Marketing & Automation Specialist
Unlock the full potential of your marketing with a CRM, Email Marketing, and Automation Specialist who can streamline email campaigns, segment customer data, and create personalised email workflows...
Customer Retention Specialist
Customer Retention Specialists help businesses build lasting relationships by engaging and supporting customers post-purchase. They implement loyalty programs, handle feedback, and proactively address concerns to boost satisfaction and repeat business...
Customer Service Representative
Provide exceptional customer experiences with a dedicated team of highly proficient English-speaking service representatives, delivering professional, reliable service across every channel...
Data Analyst
In today’s fast-paced market, data isn’t just information—it’s the key to smarter decisions and business growth. ZigZag can connect you with expert Data Analysts who transform raw data into actionable insights...
Database & CRM Administrator
Your CRM should be an asset, not a headache. A CRM & Lead Generation Specialist builds and maintains clean, targeted customer databases, ensuring your sales and marketing efforts are accurate, efficient, and effective every time...
E-Commerce Administrator
Keep your online store running smoothly with expert e-commerce admin support—covering product listings, order processing, inventory updates, and customer enquiries...
Email Support Specialist
Deliver expert email communication with a dedicated Email Support Specialist skilled in managing customer inquiries, resolving issues, and maintaining timely, professional correspondence to enhance customer satisfaction and loyalty...
Executive Assistant (EA)
You don’t just need tasks ticked off—you need someone who thinks ahead, protects your time, and represents you well. Our EAs operate at a strategic level, and often acting as your right hand. ZigZag ensures you get the right person to think with you...
Graphic Designer
Get connected with creative geniuses who are highly skilled in brand identity, digital design, and marketing collateral—creating logos, landing pages, social media content, and visual assets that engage audiences and drive conversions...
Paid Ads Manager
Your business deserves a powerful paid ads strategy that delivers results. We'll connect you with a Paid Ads Specialist who build tailored ad campaigns across Google Search, Facebook, Instagram, and LinkedIn...
Live Chat Support
Engage website visitors in real time with professional live chat support that delivers fast, personalised responses—enhancing customer experience, increasing conversions, and reducing cart abandonment...
Sales Support/Telemarketing
Drive more leads and conversions with skilled offshore sales support and telemarketers—trained in outbound calls, lead qualification, and customer engagement...
Search Engine Optimisation (SEO) Specialist
Don't miss the opportunity to boost your business’s online visibility and achieve higher rankings in organic search results by connecting with top-tier SEO strategists through ZigZag...
Social Media Manager
A dedicated Social Media Manager helps build brand consistency, boost engagement, and manage both organic content and paid campaigns, so you can focus on growing your business.
Technical Support Representative
Deliver reliable, tech-driven customer support with skilled offshore technical support agents—equipped to troubleshoot, resolve, and assist across channels...
Transcriptionist
Accurate, confidential transcription services delivered by skilled professionals—ideal for medical, legal, corporate, and media needs...
Video Editor and Animator
Top-tier video editors and animators craft dynamic video content and animations that captivate audiences, elevate your brand, and bring your ideas to life—perfect for personal projects or business marketing...
Virtual Assistant (VA)
Too many tasks and not enough time? A Virtual Assistant is your trusted partner to manage your email, appointment scheduling, file organisation, and essential administrative tasks—freeing you to focus on growing your business...
Web Developer
Whether you need to maintain and optimise your existing website or build a new one, ZigZag connects you with highly skilled web developers to bring your vision to life...

Managed Services

A turnkey outsourcing solution where ZigZag manages the work, the team, and the results. You receive a service output without needing to run day-to-day operations.

We handle recruitment, training, operations, QA, reporting, and performance — while you focus on strategy. Choose from office-based, remote, or hybrid setups and scale your managed service team at any time.
Inclusions
Full management of assigned business functions
KPI and SLA-driven delivery model
Daily supervision, performance tracking, and quality control by ZigZag
Continuous process improvement and optimisation
Dedicated service lead or delivery manager
Function-specific expertise in: Accounting and bookkeeping (Australia, US), Payroll and accounts payable support, Customer service and admin operations, Data processing and back-office functions, Marketing, creative, or tech services (on request)
Contact Us

Employer of Record (EOR)

Hire talent in the Philippines without setting up a local entity. ZigZag becomes the legal employer of record while you manage your offshore team’s daily tasks.

We take care of employment contracts, payroll, benefits, statutory contributions, HR documentation, compliance, and offboarding. This gives you a fast, low-risk way to expand internationally.
Inclusions
Compliant employment contracts and documentation
Payroll, tax, and benefit administration
Local statutory reporting and contributions
Employment terminations and compliance risk handling
HR and legal support through ZigZag’s partner network
Consolidation of multiple EOR or remote team arrangements
Option to transition into the full ZigZag Teams Model
Contact Us

Workspaces & Infrastructure Solutions

Modern, secure, PEZA-registered offices designed for offshore productivity. You get access to high-speed infrastructure, conference rooms, collaboration areas, 24/7 security, and full IT support.

Our 2500 sqm workplace in Ortigas Center empowers your team with everything they need to succeed—whether full-time, hybrid, or project-based.
Inclusions
Dedicated desks, private offices, or hybrid seating
IT devices, headsets, and accessories (managed by ZigZag)
Enterprise-grade internet with redundancy
Secure access (RFID swipe, CCTV monitoring)
Workspace branding and client logos
Shared pantry, meeting rooms, and break areas
Onsite IT and facility support
Options for flexible workspace upgrades
Contact Us

Consulting & Partnership Services

Advisory support from experts who understand offshore strategy, HR, compliance, and operational design. Whether you’re starting fresh or optimizing an existing offshore setup, our consultants guide you through each step.

We help with team structure, workforce planning, risk mitigation, compliance alignment, and offshore transformation.
Inclusions
Business incorporation and registration assistance
Labour and compliance guidance for new markets
Market and salary benchmarking insights
Legal, tax, and HR structure consulting
Partnership and vendor introductions
B Corp and sustainability guidance (optional)
Transition support for mergers, acquisitions, or restructuring
Contact Us

Cybersecurity & Compliance Services

ZigZag is the pioneer IT BPO in the Philippines integrating Cybersecurity as a Service into offshoring.

We provide endpoint protection, SOC monitoring, phishing defense, security audits, and rapid incident response in partnership with global cybersecurity experts. Your offshore operations remain protected and resilient around the clock.
Inclusions
24/7 Managed Detection and Response (MDR)
Endpoint Detection and Response (EDR)
Vulnerability assessment and patch management
Security awareness and anti-phishing training
Compliance frameworks: ISO 27001, SOC 2, HIPAA
Incident response and recovery planning
Ongoing monitoring with reporting dashboards
Contact Us

The Zigzag Commitment

Our Commitment

We are committed to delivering a people-first, secure, and sustainable offshoring experience. From transparent pricing to responsible business practices, we ensure every partnership is built on trust, clarity, and long-term value. As a company on the way to becoming a Certified B Corporation®, we continuously invest in better ways of supporting our teams, our clients, and our community.

Workplace that drives growth

A Workplace Designed for Growth

Your offshore team thrives in an environment built for productivity and wellbeing. Our office is PEZA-registered, ISO 27001 certified, cybersecurity-ready, and equipped with the amenities your team needs to succeed. We create a workspace where people feel supported, engaged, and proud to do their best work.

Why Choose ZigZag

At ZigZag, we don’t just help you scale—we help you save

Scaling offshore is easier when you have a partner you can trust. With ZigZag, you gain access to world-class Filipino talent, transparent pricing, secure operations, and ongoing support from a team that cares about your success.

Clear, Transparent Pricing

You always know where your investment goes. No hidden fees, no surprises.

Access to Top Talent

We connect you with highly skilled, English-proficient professionals matched to your exact needs.

Great Place to Work® Certified

We invest in our people—because stability and engagement result in better outcomes for your business.

ISO 27001 Certified

Your data, your systems, and your operations are safeguarded by global best practices.

PEZA Registered Facilities

Compliance and operational efficiency are built into your offshore setup from day one.

End to End Support

We manage recruitment, HR, payroll, IT, and employee engagement so you can focus on growth.

Latest News and Insights

Stay updated with industry trends, offshoring strategies, and stories that shape the future of global teams. Explore insights from our experts and see how businesses are transforming through offshore talent.

frequently asked questions

Get clear answers to the most common questions about building and managing offshore teams with ZigZag. From pricing to roles to setup requirements, we help you understand exactly how offshoring works so you can start with confidence.
Get clear answers to the most common questions about building and managing offshore teams with ZigZag. From pricing to roles to setup requirements, we help you understand exactly how offshoring works so you can start with confidence.
What services does ZigZag Teams offer?
ZigZag provides a full suite of offshoring and global staffing solutions, including the Teams Model, Managed Services, Employer of Record (EOR), Workspace Solutions, Consulting Services, and Cybersecurity as a Service.
We handle recruitment, HR, payroll, compliance, IT support, and daily operational guidance so you can focus on scaling your business. Whether you need one specialist or an entire offshore department, we offer flexible and fully supported options to meet your goals.
Where are ZigZag offices located?
Our main delivery center is located in the Philippines inside a PEZA registered and ISO 27001 certified facility with 2500 sqm of premium workspace in Ortigas Center. We also maintain operational capacity and support capability in India, allowing us to service teams across multiple regions when needed.
We support global clients from Australia, New Zealand, the United States, the United Kingdom, Singapore, China, and Japan.
All ZigZag workspaces include modern amenities, high speed connectivity, private meeting rooms, collaboration areas, and full IT support to keep your offshore team productive, engaged, and secure.
What roles can I offshore with ZigZag?
You can offshore a wide range of roles across operations, creative, technology, customer support, and professional services, including:
Customer Service and Customer Support


Technical Support and IT Helpdesk


Software Developers and Web Developers


Accounting and Bookkeeping


Digital Marketing and Social Media


Virtual Assistants and Administrative Support


Sales Support, Telemarketing, and Lead Generation


Data Analysts and CRM Administrators


Graphic Designers, Video Editors, Animators


E-commerce Administrators and Transcriptionists

And many more. If you’re unsure which roles will work best offshore, our team can recommend options based on your industry and goals.
Is there a minimum number of staff needed to get started?
No. You can start with just one team member.

ZigZag offers complete flexibility so you can begin small and scale at your own pace. Whether you’re building a dedicated team or testing a single role, we adapt to your growth
How does pricing work at ZigZag?
We use clear, transparent pricing with no hidden fees or lock-in contracts.
Your monthly cost includes:
Employee salary

Mandatory PH government contributions

ZigZag service fee

Optional workspace or equipment fees

Every proposal includes a complete cost breakdown so you know exactly what you’re investing in.
How long does it take to hire offshore staff?
Depending on the role, hiring usually takes 3 to 6 weeks from job briefing to onboarding.
Approximate timelines:
Customer service and administrative roles: often ready in 3–4 weeks


Technical and IT roles: typically 5–6 weeks


Specialized roles: also around 5–6 weeks

We also maintain a pool of pre-vetted candidates who may be available to start sooner.

Who manages my offshore staff day to day?
In our Teams Model, you manage your offshore team directly, just like you would with your local staff. This gives you full visibility, direct communication, and complete control over performance and daily output.

ZigZag takes care of everything in the background, including HR, payroll, IT support, compliance, employee engagement, and workspace management. You focus on guiding your team, while we ensure they have the support, tools, and environment they need to do their best work.

For businesses that prefer a fully supported setup, we also offer Managed Services, where ZigZag oversees the day to day operations while you receive the results. This gives you flexibility to choose the model that fits your leadership style and business goals.
Can my offshore staff work from home?
Yes. We support office-based, remote (WFH), and hybrid arrangements depending on your needs.

For remote setups, ZigZag ensures secure access, proper equipment, and compliance with data-security protocols.

Cybersecurity remains a critical priority, and we offer additional layers of protection through our Cybersecurity as a Service solution, including endpoint security, monitoring, and threat prevention.

What equipment is provided to offshore staff?
We provide standard IT equipment including laptops or desktops, monitors, headsets, and secure internet access.

If your team needs specialized hardware, software, or tools, we can source and configure them based on your requirements.

Our IT team ensures that all devices meet security standards aligned with ISO 27001 and your internal policies.
How do I get started with ZigZag?
Getting started is simple.

You can book a free strategy call, send us a message, or request a quote tailored to your hiring needs.

We’ll create a custom proposal with job role recommendations, pricing, and timeline expectations. Once approved, we handle recruitment, onboarding, orientation, and setup so your offshore journey begins smoothly.

BOOK CONSULTATION
ZigZag helps global companies build and manage high-performing teams in the Philippines through streamlined recruitment, EOR services, and flexible offshore staffing solutions.
Get in touch
Glas Tower, Opal Road, corner Ruby Rd, Ortigas Center, Pasig, 1605, Philippines
(61) 408 880 417 [AU]

(63) 2 8354 5967 [PH]grow@zigzagoffshoring.com
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